Wholesale Information

How do I qualify for wholesale pricing?

To qualify for wholesale pricing, you must be a licensed business with a state tax id number (resell number). To view wholesale prices on our website, you must first register for an account.

I have submitted the online application for wholesale prices. When can I log in and get wholesale pricing?

If you are creating an account for a Bead Store, you will NOT get immediate access to wholesale pricing. It takes up to 1 business day for your application to process and you will receive a confirmation email once you have been approved. If you have received an email confirmation approving your wholesale status, and you are still having problems, please contact websales@dakotastones.com

Shipping Information

How long will it take for my order to ship?

Your order will ship within 3-5 business days.

Website Issues

I am getting errors while visiting dakotastones.com. What should I do?

We'd like to know if you are experiencing errors while on our site. Contact our web department at websales@dakotastones.com

Strand Length Information

How do the beads come packaged? Are they sold by the bead or by the strand?

Each item is priced per strand. Each strand is 15-16 inches in length unless otherwise specified. For example; if you order a qty of 1, you are ordering one 16 inch strand. Note that if you order a 16 inch strand, it may ship as two 8 inch strands.

Return Policy

What if I want to return an item?

We want you to be as happy with your beads as we are to sell them! Dakota Stones backs their products 100%. If you are not happy with the items you received, we ask that you return them in a reasonable amount of time (within 30 days).

We ask that you send your items back with a copy of the invoice. Returned strands need to be in original strung condition and in the original packaging. If you have any questions or would like to provide us with feedback, please e-mail websales@dakotastones.com 

All refunds will be issued to the original form of payment.  

Holistic Disclaimer

The holistic information provided on this site is not intended as a substitute for a treatment or cure for any ailment, or is to be used in any part as a diagnosis for illness. Any medical, health or psychological references presented on this site are not intended to replace professional diagnoses and treatments from medical providers. As such, Dakota Stones disclaims any and all liability from the holistic and metaphysical information provided on this website, where the user assumes and is aware of any risk related to the healing properties of stones.

Where is my order?

Our company uses a third party carrier to ship all packages. Once a package leaves our facility, it is in the care of the carrier. Since the carrier is the responsible party, they have more detailed delivery data available.

Our recommendation is that you contact the carrier directly; whether its USPS, UPS or Fedex, and provide your tracking number. They will be able to tell you where the last scan was. Customers who have used this approach have gotten their package delivered. We also recommend talking to your neighbors, if the package was marked as delivered, it is very likely in a neighboring mailbox.

If you need further assistance please contact the customer service team toll-free at 612-298-7371 Mon-Fri from 9a-5p CST or by email at websales@dakotastones.com.

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